Guestmeter

Guestmeter is a feedback management platform designed specifically for the hospitality industry. It helps hotels, guesthouses, B&Bs, and hostels proactively manage their online reputation by collecting valuable guest insights. The system allows you to capture guest feedback in-stay using contactless QR code surveys in rooms or lobbies, or post-stay via automated email surveys.

By identifying happy and unhappy guests in real-time, the platform forwards negative feedback directly to your management team. This gives you the crucial opportunity to resolve complaints before they become public negative reviews on sites like Tripadvisor or Booking.com. The process is simple:

• Deploy QR codes or send automated emails to gather feedback.
• Identify guest sentiment and respond directly to their concerns.
• Prevent poor reviews and encourage happy guests to share their positive experiences online.

Guestmeter integrates with your existing PMS and channel managers to automate the post-stay survey process, making feedback collection seamless after guest check-out.